At Kaidu Staple, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and refunds process to make things right.
Returns
You may return eligible items within 14 days of receiving your order. To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging. Please note that certain items may not be returnable for hygiene or safety reasons.
Return Process
To initiate a return, please contact our support team within 14 days of delivery at [email protected] with your order details and reason for return. We will provide you with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed within 7 to 10 business days. Refunds will be issued to the original payment method used at purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund as appropriate.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (damaged or incorrect items).
If you have any questions or need assistance with your return, feel free to reach out to us at [email protected]. We’re here to help!